Water treatment, distribution, wastewater management, and electric services for West Bend.
The City of West Bend operates its own water utility, drawing water from deep wells that tap into sandstone aquifers. Water is treated, tested, and distributed through a network of mains, storage tanks, and pump stations that serve residential and commercial customers throughout the city. Annual water quality reports are published and made available to the public.
West Bend's wastewater treatment facility processes millions of gallons daily, treating sewage before it is returned to the Milwaukee River. The facility uses biological treatment processes that meet or exceed Wisconsin Department of Natural Resources discharge standards. The city also maintains the sanitary sewer collection system, including routine cleaning and inspection of sewer mains.
West Bend operates a municipal electric utility that purchases wholesale power and distributes it to customers within the city. As a municipal utility, rates are set by the Common Council rather than the Public Service Commission, keeping electricity costs competitive for local residents and businesses.
Utility bills are issued monthly and can be paid online, by mail, or in person at City Hall. The city offers budget billing for customers who prefer predictable monthly payments. Assistance programs are available for qualifying low-income households.
Contact the Utilities Department for billing inquiries, service changes, or to report an issue.
Contact Utilities